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Playstation Stars Not Working, How to Fix Playstation Stars Not Working?

Discover how to solve the PlayStation Stars not working issue with easy steps. To continue earning points and collectibles, get instructions on how to log in, and other things.

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Updated Jun 06, 2024

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Playstation Stars Not Working, How to Fix Playstation Stars Not Working?

Playstation Stars Not Working

While PlayStation Stars is a great app for PS4 and PS5 users, there are times when it fails to work properly. It could mean that you did not complete a campaign even though you have completed all the requirements, or you may not receive points for purchases you made.

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While there is not a single, ideal solution, you might try these suggestions if PlayStation Stars is not functioning. You may also see the most recent promotions and benefits and discover how you can earn PlayStation Stars points if you are new to our free loyalty program.

How to Fix Playstation Stars Not Working?

Verify that you are logged into your PlayStation Network.

Make sure you are signed into the PlayStation Network account that is linked to your PlayStation Stars account before anything else. Also, confirm that your PS4 or PS5 is online.

2. Make sure that campaigns are started.

There are some campaigns that require a manual start. In the PlayStation Stars app, launch the campaign by scrolling down and tapping the white "Start" button. By doing this, your progress will be verified.

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3. Versions of Switch Games

If the game fails to show your progress, try switching to a different version. Switch to the PS4 version, for example, if you were using the PS5 version or the other way around. At the event, this may help the app to recognize your achievements.

4. Relaunch the PlayStation Stars application.

Attempt to exit and reopen the PlayStation Stars application. This frequently solves issues, particularly when campaign progress or points are not displaying properly.

5. Give it time

Sometimes the problem might be resolved by waiting a few hours or a day. Please try again later as there may be server traffic or temporary network issues.

6. Speak with customer service

Get in touch with PlayStation customer care if all else fails. They could be able to add the missing points for your purchases after looking into the issue.

How to Access Playstation Stars?

  • First, open the PlayStation App on your phone or tablet.
  • Make sure you are logged into your PlayStation Network account.
  • Look for the PlayStation Stars section in the app. It’s usually in the menu.
  • Earn cool digital collectibles inspired by PlayStation games and characters. Show them off in your digital display case.
  • Complete campaigns and tasks to earn points. Use these points to get digital collectibles, games, or money for your PlayStation wallet.

Earn Playstation Stars

Digital Collectibles

You can win unique digital collections that are based on your beloved PlayStation characters, games, and antiques from the previous 25 years. After that, you can use the PlayStation App to show off them in your digital display case.

Points

In addition, you may earn points through the PlayStation Stars rewards catalog, which you can use to purchase digital collectibles, games, or cash for your PlayStation wallet. The products that you can purchase might vary on occasion

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