Natwest Online Banking App Not Working

NatWest Online Banking App Not Working

NatWest's online banking app experienced an interruption, leaving users facing various error messages. When attempting to connect to NatWest’s servers, users were met with a page indicating "some kind of error". The error page suggested that users check their WiFi settings and update their app.

However, the problem appeared to be with NatWest's services rather than user-side issues. The issues were primarily limited to the mobile app version of NatWest’s online banking. Access through the website remained unaffected, allowing users to log in without issues.

Despite the app interruption, customers could still use their cards for payments and withdraw cash from ATMs, branches, and the Post Office. Users reported difficulties accessing both the bank's app and website. On social media, one user expressed concern about potential fees for missed bill payments due to the error.

NatWest’s Response to the Error

NatWest acknowledged the issue on social media, stating that they were aware of customers experiencing problems logging into the app and online banking. The bank’s tech team worked carefully to resolve the problem and apologized for any inconvenience caused.

How to Check For NatWest Errors?

• Server Status Page

Check NatWest's server status page for detailed information on any planned or unexpected outages.

• Downdetector

Visit Downdetector to see reports of outages from users across the web. This can help determine if others are experiencing similar issues.

• User Issues

Customers reported issues with both the NatWest app and website, primarily struggling with login problems and accessing their accounts.

Resolution

NatWest has since resolved the issues. A spokesperson confirmed that both the mobile app and online banking service are now functioning as expected, advising users to try logging in again.

Steps to take if you can’t access your money:

• Visit a Local Branch: Go to your nearest NatWest branch as soon as possible.
• Call Customer Service: If you can't visit a branch, call NatWest for guidance.
• Social Media Contact: If phone lines are down, try contacting the bank on social media.